Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of timevt.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T***h –
وصل سريعا بشكل جيد، لم يتم التجربة حتى الآن شكرا
t***r –
The cleaning effect is very powerful! It’s become a must have item when I wash my face everyday!!!!
d***r –
La limpieza es muy limpio, es la fuerza no es bueno para agarrar, si el uso de expertos no tendrá este problema.
N***a –
поки стоїть на зарядці. ще не тестувала
Customer –
The product arrived in very good condition, the packaging is excellent, the seller responds to messages, unlike most stores who do not respond, I recommended the seller for good packaging and he really listened to the advice Thanks to the seller for his professionalism and quick response to customer messages, I will buy from him again
Customer –
reçu rapidement
m***r –
You can clean or lift your face, it’s more of a multi-functional peeler, it cleans very well and efficiently, I highly recommend it!
F***i –
Spedizione super veloce. Il prodotto sembra di qualità ma va assolutamente provate prima di dare un giudizio finale
d***r –
It is very effective and cleans out a lot of grease, so those who have oily skin can give it a try and clean it very efficiently.
B***g –
The cleansing effect is great, I took special pictures of my skin before use, which was rather dull, and my whole face brightened up after use.
M***u –
Es un gran limpiador, así que sigue usándolo todos los días y poco a poco la piel de tu rostro mejorará.
B***g –
I just received this device, I bought the box from the owner separately (he said it was on another link), the machine is well protected and there are no scratches, I used it once last night, both for cleansing and lifting my face.
V***m –
Funciona muy bien con mis otros productos de cuidado de la piel y luego limpia mi cara de forma consistente, la piel es un nivel completamente nuevo, ¡fantástico!
W***a –
The machine works great, a simple shave or chin lift every night after washing your face is a nice treat, it’s worth every penny!
A***g –
Wonderful face cleaner love it
M***m –
llegó muy protegido y me gustó para limpieza facial en casa o para trabajar con pacientes
e***r –
The cleaning effect is very good, and I can also use it while taking a shower. It’s a great product!
M***a –
se ve bonita, me falta probarla
Customer –
Очень интересная штука. Три режима работы. Две насадки. Пришло всё потрясающе упаковано. Быстро, как и обещали.
a***r –
Since oily skin produces more oil, it is much more efficient to wash your face and simply scrape off the oil from your face and then wash it with a cleanser.
a***r –
¡Limpia muy bien, tengo una alta producción de grasa por lo que necesito una limpieza profunda y es un gran producto!