Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of timevt.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***r –
not bad
S***a –
super cute and i can’t wait to use it for my daughter. material feels like a pool noodle and easy to use.
G***z –
Tal cual se describe y puntual.
G***a –
it’s made out of craft foam I haven’t used it yet but came in before delivery date
I***t –
מוצר מעולה משלוח מהיר היגיעה תוך שבוע וחצי למרות שעדיין לא השתמשתי בו בדיוק כמו בתמונה אני מרוצה מאוד
Customer –
Llego en el tiempo previsto , Me gusto mucho , lindo color
v***r –
В цілому товар виглядає якісно. Кнопки працюють. Але моїй дитині не зайшло. Зразу почала знімати.
L***s –
super cómodo y se ajusta super bien
O***T –
works so great
R***v –
Спочатку коли отримав то були сумніви стосовно ефективності але коли купав дитину то все ок. Вушка та очі сухі, дитина задоволена, це саме головне.
Customer –
good product, for max 1.3 years of child, recomand saler, arived în 0M3W fast delivered.
K***a –
Точно як на фото і правда вода в очі дитині не попадає, м’який і приємний на дотик, швидко сохне і доставка швидка
Customer –
me encanta muy útil para bebés, se ajusta bien y no mojas la cara de tu bebé con la ducha.. ese compré yo .. me gusta más que el con orejas
A***r –
buen material, aun no lo puebo
Customer –
Me gusta, el material es como si fuera fomi
a***h –
i don’t know how useful this would actually be but it is adorable!! take it out of the bag to allow the smell to come off…
H***o –
todo muy correcto y bien. rápida entrega buen precio etc… sin pega alguna a decir verdad recomiendable
Customer –
De buen tamaño y de buena calidad, es material como de foami
e***o –
Soy una cliente feliz con mí compra y satisfecha con la entrega
D***s –
genial el producto excelente gracias volver a comprar de nuevo
Customer –
just as ordered. will use it soon to see if it actually protects the ears when washing my baby’s hair.
r***k –
בול כמו בתמונה
M***a –
cumple con la función que ofertan a mí bebé le encanta porque no le cae jabón a los ojos ♥️ es recomendable
I***n –
It is so awesome and just like the picture and it makes washing my baby’s hair so easy. I would recommend this purchase.
M***i –
وصل في الوقت المحدد ونوعية حيده شكرا على دقه الوصف