Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of timevt.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i***o –
Very good quality. I like it very much. Very good shoulder backpack.
С***к –
Гарна якість. Швидка доставка. Все стало на своє місце.
X***u –
se siente de buen material solo falta probar su resistencia el día a día para corroborar su calidad y checar que tanto aguanta en el peso que se le coloque
p***p –
se ve de buena calidad para el precio
N***n –
Es práctico, de buen material, ajustable y tiene bolsas para poner cosas más pequeñas y puedes modificarla para poner más bolsas si quisieras gracias a su cuerda táctica.
F***r –
It looks small, but it’s just right. A great EDC backpack for everyday use, or a small grab bag. Thumbs up for me.
Customer –
Good quality looks durable, i think it’s worth the price
m***r –
크기가 작아서 좋아요 포켓도 많고
R***o –
produto chegou muito rápido, mas deixou a desejar no tamanho .. muito bom. qualidade excelente.
i***i –
lo que esperaba, muy cómoda y espaciosa. tejido muy resistente
V***a –
se vé bastante bien… veremos que tal la calidad. es amplio, super espacioso. color igual a la imagen. es para regalo, a si que veremos que tal se comporta en el tiempo
M***b –
Material excelente. Muito bem acabado. Um pouco menor do que o esperado mas de versatilidade supreendente.
Customer –
나쁘진 않은데 송인남성이 메기엔 많이 작은감이 잇어요 나쁘진 않은데 송인남성이 메기엔 많이 작은감이 잇어요 나쁘진 않은데 송인남성이 메기엔 많이 작은감이 잇어요 나쁘진 않은데 송인남성이 메기엔 많이 작은감이 잇어요
D***o –
Норм
f***i –
Nice
F***r –
buen producto, llego en menos de 15 dias,lo que requeria, gracias
Customer –
For the money, quality is good.
Customer –
Llegó bastante pronto, es decir, el envío fue rápido. El bolso cuenta con 3 espacios principales y 2 secundarios para guardar cosas. El bolsillo más grande cuenta con un divisor en su interior. La calidad parece buena, se siente bastante robusto y resistente, como se esperaba. Algo que me gustaría comentar es que hubiera sido mejor que fuera un poco más grande, pero fuera de eso, recomiendo su compra.
A***k –
Produit de bonne conception et de bonne qualité par rapport à son prix de 6,99€ (Offres groupées)…Couture excellente, tissu et nylon de bonne qualité, bonne fermeture éclair…Correspond à la description, pour système MOLLE (photos avec plusieurs configurations)…Dans l’ensemble, je suis satisfait de cet achat…la livraison a été respectée…
Customer –
Сумка среднего качества , меньше чем кажется на фото, чёрный смотрится хорошо. ).
b***b –
איכות טובה לא למחפשי תיק גדול זה תיק קטן יחסית
y***i –
פשוט פרפקט
A***S –
el producto llegó en perfectas condiciones muchísimas gracias por el buen embalaje llegó en el tiempo propuesto la verdad me sorprendió Yo pensé que iba a estar más sencilla pero no se ve que es resistente ahora checar a su durabilidad
Customer –
super
V***a –
отримав порівняно швидко та якісно,дуже дякую виробникам та поставщикам за сумліну працю,рекомендую покупцям цю платформу