Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of timevt.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
m***r –
Very efficient electric foot scrubber with a grainy abrasive surface, as soon as you start it up to use it on the skin of your feet, they simply disappear, highly recommended!
a***r –
The dermabrasion of the feet is very effective, it eliminates the thick layer of skin, great product!
K***N –
Look good
d***r –
Vous pouvez broyer les peaux mortes inutiles et les peaux de pieds sur votre corps, ce qui est un petit objet agréable et pratique pour la vie.
M***o –
מצוין
e***r –
The effect was really immediate, at first I just bought it with the intention of trying it out, after using it for a week, I found that the dead skin has been rubbed away by it, great product, highly recommended!
B***g –
The foot grinder works very well, grinds the skin of the feet clean, it is easy to use, does not consume energy, and is highly recommended!
a***r –
It can be used for quite a long time after charging, it works very well, you can try it if you have dead skin or calluses on your heels, it works really well!
V***o –
Коробка помята, защитная крышка очень поцарапана, на подарок не подойдёт. Доставка быстрая
C***9 –
جيدىىىبببب في الجنة في الجنة في الجنة في الجنة في الجنة في الجنة في الجنة في الجنة في الجنة في الجنة في
A***a –
супер,швидка доставка до України укр поштою
e***r –
The machine works well, the intensity has to be controlled, the foot skin comes off easily and it is smooth again!
И***в –
Пришло всё как было заявлено в Калининград, всё понравилось, продавца советую
Customer –
funciona bien, venía bien empaquetado, es recargable y ya venía cargado, hasta ahora todo bien (Y) además también puedes comprar las limas para cuando las que tienes dejen de servir
h***r –
Me preocupaba la seguridad antes de usarlo, después de usarlo otros diez minutos me tranquilicé, es fácil y seguro para fregar la piel muerta con facilidad.
E***r –
מצוין מוריד עור
s***r –
Всё именно так как и обещали.мне нравится вещь хорошая, рекомендую. спасибо продавцу.
М***в –
работает и не плохо, на 😲. не понятно как будет аккумулятор себя вести
a***r –
It removes dead skin from the feet and works well, but for the packaging it seems less than perfect! I can live with that though as I am more product oriented than packaging.
t***r –
Ground off the dead skin of the heel, now the feet become very smooth, the operation is also very simple, and it is very easy to carry, very recommended!
d***r –
Schärft die Haut an den Füßen sehr sauber, tolles Produkt!
r***r –
добре працє, можу рекомендую
i***r –
Коробка приехала в плохом состоянии, но внутри все целое. Доехала очень быстро
S***O –
Llego relativamente rápido después de 3 intentos de entrega,se ve bien vamos a probarlo se ve de calidad.