Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of timevt.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
G***s –
El envío llegó a tiempo y en buen estado como ya es costumbre con choice, la mochila es increíble, ya tengo la de 50 Lt y simplemente tenía que tener esta también, me encantan, muchas gracias!!
a***r –
ottimo zaino perfetto per ogni uso
R***j –
Nie jest gruby ale jakościowo dobry. Polecam
T***c –
Colis reçu et arrivé rapidement 🇷🇪
P***a –
Hermosa me encantó. Es súper grande
Customer –
가성비는 훌륭하나 택티컬 백팩 중에서는 1.약간 얇은듯한 원단. 2. 메인수납부 제외하고 외부 수납부는 지퍼가 단방향임. 이거 중요. 3. 등부분에 워터팩 포켓이 없다. 거기에 예비용 티셔츠 같은거 넣어 놓곤 하는데 약간 당황함. 이외는 가성비 좋음
d***r –
설명허고 같지만 좀 작내요 초등학생이 쓰기엔 좋아요
m***k –
Towar dostarczony szybko na czas, bark widocznych uszkodzeń. Towar wygląd dobrze i estetycznie. Dobrze wykonane.
C***a –
Envío super rápido contento con la calidad de la mochila gracias
A***z –
no es tan grande, pero si muy espaciosa, la tela es de calidad y los compartimientos son buenos
A***n –
Calidad precio perfecta!! Amplia y buena estética
n***z –
la compre para mi hijo que va ala primaria. y llevan bastantes libros y me sorprendio mucho esta muy grueso el material y los tirantes se ven resistentes y comodos .. se abre toda como maleta. nosotros la usaremos para libros . esta muy grandota me gusto mucho veremos si le reciste el año escolar
V***o –
ótimo material muito boa mesmo cor bem semelhante ao da foto do anúncio
D***a –
Terceira mochila que compro e nada a reclamar
T***e –
fast shipping. decent quality. not as big as it as expecting but still a good size. overall I would recommend it.
J***y –
Great bag. Solid construction. Expectations met and exceeded. Vibrant colors as shown in seller’s photos. I didn’t expect much in terms of organizational pockets, but the bag has some decent organizers built in. Seems bigger than I expected for a 25L bag because of all the additional capacity for expansion. Good purchase.
A***k –
The backpack is actually pretty good quality. You can fit quite a lot of stuff inside of it. For this price it’s a bargain
E***s –
Se ve muy bien en cuanto acabados, cremelleras, etc. Tal cuál la descripción. Tamaño bueno para volar con ryanar
S***o –
дуже швидка доставка до 10днів рюкзак якісний , карманів безліч, шви якісні його менший брат піде на відпочинок
a***e –
bellissimo zaino, di ottima fattura
D***l –
Vraiment top, au delà de ce que je pensais. Sac légèrement qu un sac à dos type eastpack. Plein de pochettes, à l air plutôt solide et robuste, agréable a porté. À recommander sans hésiter. Livraison plutôt rapide 7 jours. Pas de communication nécessaire avec le vendeur.
s***n –
생각보다 크기도 괜찮음 그런데 내부 품질이 조금만 써도 천 다까지는 고무랑 천합쳐진 재질 그거임 아마 얼마 못쓰고 천 다 일어나고 벗겨질듯…
J***a –
Mochila tal cual se describe, envío muy rápido y todo okay. Es más grande de lo que aparenta así que perfecta
A***n –
I love using all the pockets and it’s practical for storing lots of things and gloves on the sides
Customer –
חלום מעולה הבד החומר שעשוי החיזוקים הגודל במדוייק כמתואר באתר ובדיוק מה שאני מחפש התיק הגיע ממש מהר אקנה עוד אחד שיהיה באוטו.